To customers who ordered "GOAT" during the pre-order sales period

Thank you for using TOBE OFFICIAL STORE.

There is currently a system malfunction, and the following event is occurring for some customers who purchased "GOAT" during the pre-order sales period.

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・The order history on My Page is displayed as unshipped even after shipping
・Product shipping email is not sent
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We apologize for the inconvenience caused to our customers by not receiving the email notification that the product has been shipped.

Please be assured that this event is a system error and does not affect product delivery.
The product is scheduled to be delivered tomorrow. (*Excluding remote islands and overseas)

We are currently working to resolve the issue and expect it to be resolved gradually.

Once the problem is resolved, the shipping status on My Page will be updated.
Also, please note that a shipping email may be sent after the item arrives.

We sincerely apologize for the inconvenience caused to our customers due to this incident.
We will strive to prevent similar incidents from occurring in the future.

If you have any questions or concerns regarding this matter, please contact us from the TOBE OFFICIAL STORE contact page .

Thank you for your continued support of TOBE OFFICIAL STORE.