Notice of Blu-ray disc exchange of "TOBE LIVE at ARIAKE ARENA 2024 DEPARTURE"

March 17, 2025

Thank you very much for your continued patronage of TOBE products.

It has been discovered that some of the video and audio are out of sync with the IMP. LIVE Blu-ray "TOBE LIVE at ARIAKE ARENA 2024 DEPARTURE" released on March 10, 2025.

We deeply apologize to all customers who purchased our products for any inconvenience or trouble caused.
Therefore, we would like to inform you of the affected products, details of the defect, and how to proceed as follows.

[Applicable products]
Released on March 10, 2025

□ TOBE LIVE at ARIAKE ARENA 2024 DEPARTURE
Limited First Edition ＜Blu-ray＞
9,790 JPY (Tax included) / TBXA0005~6
□ TOBE LIVE at ARIAKE ARENA 2024 DEPARTURE
Standard Edition ＜Blu-ray＞
7,480 JPY (Tax included) / TBXA0007~8

[Defective content]
We have confirmed that the video and audio are out of sync in certain scenes on the following Blu-ray discs.
Relevant section: 1 hour 9 minutes 11 seconds to 1 hour 10 minutes 15 seconds (approximately 1 minute)
Content: There is a delay of approximately 1 second between the video and audio.

[Applicable discs]
□ Limited First Edition Blu-ray Disc 1 (product number: TBXA0005)
□ Standard Edition Blu-ray Disc 1 (product number: TBXA0007)

[About exchanges]
Eligible customers will be offered an exchange for a good disc.
We are currently preparing quality discs and plan to start shipping them out from around Tuesday, April 1, 2025.

[How to exchange]
If you would like to exchange your item, please contact the following inquiry desk by Wednesday, April 30, 2025.
We will inform you of the exchange method when you contact us.
*We will collect the defective disc upon delivery, so if you wish to exchange it, please do not discard the defective disc.

[Inquiry]
If you have any inquiries regarding this matter or would like to exchange the disc, please contact us via the contact page below.

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TOBE OFFICIAL STORE Support
<Contact Information>
https://faq.tobe-store.jp/contact
(10:00-18:00 JST, excluding weekends, holidays, and company designated holidays)
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[Application period]
For inquiries, please contact us by Wednesday, April 30, 2025 JST.

The above is the guide on how to exchange.

We would like to once again apologize to our customers for any inconvenience caused.
We will do our utmost to prevent recurrence of this kind of issue in the future, so we ask for your continued support of TOBE.

TOBE Co., Ltd.