Information on payment methods and contact points for inquiries during the New Year holidays

Thank you very much for your continued patronage of TOBE OFFICIAL STORE.

In consideration of the business hours of financial institutions, we will be making some changes to payment methods during the New Year holidays.
In addition, due to the New Year's holiday, we will be closed for inquiries during the following period.
We apologize for any inconvenience and appreciate your understanding.

[Payment methods]
Some payment methods will be suspended.

Payment services subject to suspension: Bank transfer
Outage period: Friday, December 26, 2025, around 11:00 - Monday, January 5, 2026, 11:00 JST

*If you purchase an item during the suspension period, you will not be able to select the above payment service.
*Even during the suspension period, you can still make payments for orders made before the period, but please note that depending on your financial institution, their business hours during the New Year holidays may change. If you make a payment outside of these business hours, it may be processed on the next business day, so please contact your financial institution for details.

[Contact information]
Closure period: Monday, December 29, 2025 - Sunday, January 4, 2025 JST
*Please note that we will be closed as usual on Saturdays, Sundays, and public holidays.

We accept inquiries via the inquiry form 24 hours a day, but inquiries received during this period will be handled in order from Monday, January 5, 2026 onwards. Please note that it may take some time for us to respond.

*Frequently asked questions are listed below. Please set up domain-specific reception in advance.
・I haven't received the order email
・I want to check the delivery status
I don't know the payment number

We apologize for any inconvenience this may cause our customers and appreciate your understanding.

If you have any questions or concerns regarding this matter, please contact us via the TOBE OFFICIAL STORE inquiry page .
We look forward to your continued support of TOBE OFFICIAL STORE.