[Important] Notice Regarding the Occurrence of a Payment Malfunction and Future Response
Thank you very much for your continued patronage of TOBE products.
From the night of June 1, 2026, to the early morning of June 2, a malfunction occurred for some customers where payment was not completed normally at checkout.
We deeply apologize for the great inconvenience and trouble caused to our customers.
[Period of the Malfunction]
From the night of June 1 to before dawn on June 2.
[Details of the Malfunction]
If the following applies, there is a possibility that the payment was not completed normally at checkout.
・The checkout screen remains "Processing" and does not proceed.
・It appears that the payment was completed, but the corresponding order is not displayed on My Page.
[Request to Customers]
Customers who purchased products on June 1 and 2, please check whether your order has been completed in the order history on My Page.
If the order is displayed, it has been completed normally, so please be assured.
*Since the following products are made-to-order, please be sure to check your order history on My Page.
・Original T-Shirt (Navy)／HIROMITSU KITAYAMA
・Original T-Shirt (Off White)／HIROMITSU KITAYAMA
・[Made to order]Die-cut Cushion
・[Made to order]"3XL" Heart Pendant
・[Made to order]"3XL" LP Edition
・Original Figure 2026 Sho Hirano／Yuta Jinguji／Yuta Kishi
If you cannot confirm your history on My Page, your order has not been completed, so please complete the purchase procedure again.
In addition, due to this malfunction, regarding the Spotify x Number_i "3XL i-Charger Station" original goods made-to-order products (3 types) which have already ended sales, we will resume sales only for the following period.
[Sales Resumption Period]
Thursday, June 4, 2026, 12:00 p.m. JST to Monday, June 8, 2026, 12:00, p.m. JST
*Please check here for the product page.
[Notes]
From the night of June 1, 2026, to the early morning of June 2, a malfunction occurred for some customers where payment was not completed normally at checkout.
We deeply apologize for the great inconvenience and trouble caused to our customers.
[Period of the Malfunction]
From the night of June 1 to before dawn on June 2.
[Details of the Malfunction]
If the following applies, there is a possibility that the payment was not completed normally at checkout.
・The checkout screen remains "Processing" and does not proceed.
・It appears that the payment was completed, but the corresponding order is not displayed on My Page.
[Request to Customers]
Customers who purchased products on June 1 and 2, please check whether your order has been completed in the order history on My Page.
If the order is displayed, it has been completed normally, so please be assured.
*Since the following products are made-to-order, please be sure to check your order history on My Page.
・Original T-Shirt (Navy)／HIROMITSU KITAYAMA
・Original T-Shirt (Off White)／HIROMITSU KITAYAMA
・[Made to order]Die-cut Cushion
・[Made to order]"3XL" Heart Pendant
・[Made to order]"3XL" LP Edition
・Original Figure 2026 Sho Hirano／Yuta Jinguji／Yuta Kishi
If you cannot confirm your history on My Page, your order has not been completed, so please complete the purchase procedure again.
In addition, due to this malfunction, regarding the Spotify x Number_i "3XL i-Charger Station" original goods made-to-order products (3 types) which have already ended sales, we will resume sales only for the following period.
[Sales Resumption Period]
Thursday, June 4, 2026, 12:00 p.m. JST to Monday, June 8, 2026, 12:00, p.m. JST
*Please check here for the product page.
[Notes]
-
For payment methods other than credit card (immediate payment), please complete the payment procedure by [Tuesday, June 9, 2026, 12:00 p.m. JST], regardless of the deadline stated in the automatically generated email sent after completing your order. If payment cannot be confirmed by the specified deadline, there is a possibility that securing inventory and delivery cannot be made.
In addition, please note that if you select bank transfer and perform the transfer procedure at night on weekdays or on weekends and holidays, the payment may be credited on the next business day depending on the situation of your financial institution. - For other precautions, please check here.
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TOBE OFFICIAL STORE Support
<Contact Information>
https://faq.tobe-store.jp/contact
(10:00-18:00 JST, excluding weekends, holidays, and company designated holidays)
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We would like to once again apologize to our customers for any inconvenience caused.
We appreciate your continued support of TOBE OFFICIAL STORE.
TOBE Co., Ltd.