[restored] Notice regarding system failure at our customer support desk

January 16, 2026

Thank you very much for your continued patronage of TOBE products.

Due to a server malfunction, the TOBE OFFICIAL STORE inquiry desk is currently temporarily unavailable.
We deeply apologize for any inconvenience and trouble caused to our customers.

■ Date and time the problem occurred
January 16th, 2026, around 9:00 AM - Ongoing

■ Recovery prospects
~~TBD~~
The service was restored at approximately 5:00 a.m. on January 17, 2026.

■Regarding inquiries
For urgent inquiries, please contact the Fan Club for a temporary response.

[Fan club inquiry desk]
https://faq.tobe-community.jp/contact
Weekdays 10:00-18:00

Please note that we may not have been able to accept any inquiries received during the outage(after about 9:00 a.m. today, January 16, 2026), so we apologize for the inconvenience, but please contact us again after the system is restored.

The TOBE OFFICIAL STORE inquiry desk has been restored and is now available again.
Inquiries received during the outage will be handled in order.
*We do not promise to respond to all inquiries. We apologize for any inconvenience this may cause.

We appreciate your understanding and cooperation.